Shipping policy

Shipping Policy

1. Order Processing

  • Orders are typically processed within  1-2 business days of receiving payment.
  • Orders placed on weekends or holidays may be processed on the next business day.
  • You will receive an email confirmation once your order has been shipped.

2. Shipping Methods

  • We offer Standard Shipping, Express Shipping.
  • Shipping rates will be calculated at checkout based on your shipping address and chosen shipping method.
  • We use Australia Post to deliver your orders within Australia and New Zealand

3. Shipping Destinations

  • We currently ship within Australia and New Zealand

4. Delivery Times

  • Estimated delivery times vary depending on your location and chosen shipping method.
  • You can find estimated delivery times at checkout.
  • Please note that these are estimated delivery times and may be subject to delays due to unforeseen circumstances, such as weather conditions or carrier issues.

5. Order Tracking

  • You will receive a tracking number via email once your order has been shipped.
  • You can use the tracking number to track your order's progress on the Australia Post website.

6. Shipping Costs

  • Shipping costs are calculated at checkout based on your shipping address, chosen shipping method, and the weight and dimensions of your order.

7. International Shipping

    • Customs duties and taxes: International orders may be subject to import duties and taxes, which are the responsibility of the recipient.
    • Shipping restrictions: Some items may have restrictions on international shipping.

8. Order Cancellations

  • You may cancel your order within 24 hours of placing it.
  • To cancel your order, please contact us immediately.
  • If your order has already been shipped, you may be responsible for return shipping costs.

9. Damaged or Lost Shipments

  • If you receive a damaged or incorrect item, please contact us within  7 days of receiving your order.
  • We will assist you with the return or replacement of the item.
  • If your order is lost in transit, we will work with Australia Post to investigate and file a claim.

10. Contact Us

  • If you have any questions about shipping, please contact us throughemail or instagram